Tag: health help

Meet the team: Michael

HealthEE by HBG prides itself on having a friendly support team, and that begins with having a friendly face at the helm. Today we are spotlighting Michael the Customer Support Team Lead here at HealthEE by HBG. In speaking with him, he shared, he is an avid gym-goer and fitness enthusiast. “I love spending time with my family and friends. A fun fact about me is that I love to cook!” Michael shared when I sat down with him.

Michael, being the fitness fanatic he is, loves our Wellbeats virtual fitness program. He enjoys interacting with different members and knowing that he and the team positively impact members’ benefits and experiences. When I asked him about his favorite interaction to date, he replied, “As a growing company, we take pride in every interaction with our members. Most recently, we had a member who, unfortunately, was laid off from their organization and was looking to cancel their monthly subscription for medical coverage. While we were sad to see him go, he was extremely appreciative and grateful for our positive outlook and high-touch customer service. He said he would come right back to HealthEE once he was employed again. Until then, we look forward to serving more of our members!” Michael’s interaction is a prime example of how HealthEE by HBG is different from other benefit offerings. With no open enrollment periods, the member could cancel his medical coverage as soon as the following month. The other factor making HealthEE by HBG different is the support team itself. In Michael’s words, “0ur attention to detail and sincere hope to help each and every single one of our customers and current members differentiates us from the traditional support teams in the industry – we take pride in everything we do!” Whether you have questions about plan specifics or want to ensure your doctor remains in network, the HealthEE Support team is ready to help. Like detectives, they will find you the answers you need to make a well-informed decision for you and your family. Want to speak with Michael? You can contact him directly at michael@hbgnow.com, by phone at (888) 655-4053, or by our customer support email address at support@hbgnow.com. 

Meet the team: Allie

Say hello to Allison, aka Allie, whose life’s passion is her two kids, and boy, do they keep her busy! When She isn’t chasing after the two of them and not helping the support team, she is an avid reader and enjoys winding down with yoga. 

A true people person, Allie loves talking to our customers, getting to know them, learning about their healthcare needs, and helping them feel supported while choosing the right healthcare coverage. Her favorite HealthEE by HBG benefit is our partner Rightway, the dedicated health concierge. On the topic, Allie described the benefit of Rightway as “unmatched in this industry. Having a personal guide to help navigate the often confusing and time-consuming world of health coverage is so valuable.” 

I asked Allie what makes the HealthEE Support team different from other support teams. She answered, “ The HealthEE support team is so unique. We pave our way – by conforming to the needs of our customers and using trial and error to fine-tune our processes. This open-minded flexibility sets the stage for innovation and allows us to maximize our service. From our prioritization of human interaction to our willingness to go above and beyond, we believe our customers deserve the highest standards for support”. A specific example of this prioritization of the human experience was a case where a woman called Allie and began the call frustrated and unsure of what she registered for. Allie was able to walk her through her coverage from A-Z. The caller purchased additional coverage following her conversation with Allie because she loved the convenience of contacting Allie anytime with questions and trusting the information Allie provided. I then asked Allie what being a part of the Healthee Support Team has taught her, to which she replied, “When it comes to benefits, there is no one size fits all approach to customer support. Each customer deserves a personalized experience based on their individual needs.” Allie enjoys helping solve problems with callers to narrow down which plans will best suit their needs and can help you do the same. You can contact HealthEE Support 5 days a week, and Allie recommends you start by emailing support at support@hbgnow.com to create a line of communication based on what works best for you. Want to speak over the phone? Great, or do you prefer to text or zoom? We do that too. 

Call or text: 888-655-4053

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So you’ve purchased a healthcare plan, now what?

HealthEE by HBG prides itself on our support team being genuine advisors looking to assist you on your benefits buying journey. But did you know that once you purchase your healthcare plan, HealthEE support passes the torch to Rightway, the clinically driven care navigation solution? 

Simply put, Rightway equips you with a dedicated health team to be there with you every step of the way. You begin by asking Rightway to curate a care plan based on your needs. Then, you can ask your guide to find a doctor in the network in your zip code, and they will produce a list of doctors where you can see user reviews from other Rightway users. . Once you choose a doctor, Rightway will ask for your availability, the reason for the visit, the time frame you would like to see a doctor, and other specifics before making an appointment request! Its seamless experience makes finding doctors and booking appointments more straightforward than ever. 

But scheduling appointments is just the tip of the Rightway iceberg. Using the Rightway guides, you can have a second pair of eyes on your bills to ensure you are charged correctly and help you obtain any reimbursement you are owed. 

Taking care of your health can be stressful. So let’s face it between finding a friendly doctor to make you feel comfortable to feel confident you are only paying for what you need to when it comes to bills to even the stress and time of making an appointment, Rightway is a big part of how HealthEE by HBG is taking the stress out of healthcare. 

Where HealthEE by HBG is your knowledgeable friend who introduces you to the right plan for your needs, Rightway is that older sibling or parental figure available to do the often overwhelming heavy lifting for you so that all that is left is for you to benefit!