We’ve all been trapped in a loop of “press 3 if you’d like to speak with a service provider” and “stay on hold for the next available representative.” With each awful hold song, you get more and more frustrated just to have a real person at the end speak as if they were a robot themselves and just want you to purchase whatever it is they are selling- whether or not it’s the right option for you.
When HealthEE by HBG was born, our mission was to create something that provided access and education to all; that’s what the extra EEs are for; we want to help everyone everywhere. So while our team of insurance experts set out to find the best value and packages for you, Evan Armstrong cultivated our Ask Evan support team. But he does much more than simply provide support for HealthEE customers. Instead, Evan is an advisor and educator whose goal isn’t to sell you a product or make a commission but to problem solve with you in real-time to uncover how you can get the most out of your insurance.
No premeditated scripts or robot voices telling you to repeat your name and date of birth over and over, just a conversation. Evan and his team define success as leaving callers with a peace of mind they didn’t have when they picked up the phone. “I’m not trying to convince anyone to buy anything,” Evan told me. “I’m here to provide clarity and walk you through the options available.”
A call with Evan or one of his team members is more casual in tone. The Ask Evan team isn’t purchase-driven, they are focused on ensuring you have the knowledge you need to make the best decision for you and your family.. Where ever before, have you had a representative in your corner who would speak with you one-on-one about your health and lifestyle? Then using that conversation, tell you honestly that while they have an array of coverage options available based on your needs, the right coverage lies elsewhere. Evan and his team value you and your health above all, and if we don’t have the benefits for you, we will tell you so and direct you in another direction.
Evan was once a carpenter with many of our customer’s exact needs and concerns today. Before the pandemic, he was the help behind voluntary benefits and has had years of experience assisting consumers with insurance needs. However, for him, what makes HealthEE by HBG different from his prior experience is the unbiased nature of his conversations with callers and the joy Evan finds in truly helping someone when they call. He says, “My position at HealthEE is quite different from any previous position. As much experience as I have selling, I really don’t like selling. Being able to present someone’s options clearly, and having no real motivation to push them toward any decision makes it much more rewarding.”