HealthEE by HBG prides itself on having a friendly support team, and that begins with having a friendly face at the helm. Today we are spotlighting Michael the Customer Support Team Lead here at HealthEE by HBG. In speaking with him, he shared, he is an avid gym-goer and fitness enthusiast. “I love spending time with my family and friends. A fun fact about me is that I love to cook!” Michael shared when I sat down with him.
Michael, being the fitness fanatic he is, loves our Wellbeats virtual fitness program. He enjoys interacting with different members and knowing that he and the team positively impact members’ benefits and experiences. When I asked him about his favorite interaction to date, he replied, “As a growing company, we take pride in every interaction with our members. Most recently, we had a member who, unfortunately, was laid off from their organization and was looking to cancel their monthly subscription for medical coverage. While we were sad to see him go, he was extremely appreciative and grateful for our positive outlook and high-touch customer service. He said he would come right back to HealthEE once he was employed again. Until then, we look forward to serving more of our members!” Michael’s interaction is a prime example of how HealthEE by HBG is different from other benefit offerings. With no open enrollment periods, the member could cancel his medical coverage as soon as the following month. The other factor making HealthEE by HBG different is the support team itself. In Michael’s words, “0ur attention to detail and sincere hope to help each and every single one of our customers and current members differentiates us from the traditional support teams in the industry – we take pride in everything we do!” Whether you have questions about plan specifics or want to ensure your doctor remains in network, the HealthEE Support team is ready to help. Like detectives, they will find you the answers you need to make a well-informed decision for you and your family. Want to speak with Michael? You can contact him directly at michael@hbgnow.com, by phone at (888) 655-4053, or by our customer support email address at support@hbgnow.com.
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